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Refund Policy

LuxeMaxiCabs
Sydney, Australia
Last Updated: 27/04/2026

At LuxeMaxiCabs, we understand that travel plans can change unexpectedly. This Refund Policy explains how cancellations, refunds, and related charges are handled for all bookings made with our taxi and transfer services.

By making a booking with us, you agree to the terms outlined in this Refund Policy.

1. Cancellations

If you need to cancel or modify your booking, you must notify us as early as possible.
Refund eligibility depends on how much notice is given before your scheduled pickup time.
You may request cancellations through:
  • Phone
  • WhatsApp
  • Email
  • Website contact form
  • We recommend contacting us immediately to avoid higher cancellation charges.

2. Refund and Cancellation Charges

Time Before Journey Cancellation Charge Refund Amount
Less than 3 hours 100% of fare 0% refund
Up to 6 hours 75% of fare 25% refund
Up to 12 hours 50% of fare 50% refund
Up to 24 hours 25% of fare 75% refund
More than 24 hours $30 administration fee Full refund minus $30

3. Refund Process

All approved refunds are returned to the original payment method used during booking.
Please note:
  • Refund processing usually takes between 3 to 10 business days
  • International bank transfers may incur additional banking fees, which will be deducted from the refund amount
  • Online payment surcharges, merchant fees, and transaction processing fees are non-refundable
  • Cash payments refunded by bank transfer may require account verification
  • We aim to process refunds as quickly as possible once cancellation is confirmed.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:
  • Cancellation made less than 3 hours before pickup
  • No-show bookings where the passenger does not arrive
  • Leaving the pickup point without informing us
  • Incorrect booking details provided by the customer (such as wrong address, date, terminal, or flight number)
  • Refusal of service due to unsafe, abusive, or unlawful passenger behaviour
  • Booking cancellations caused by passenger policy violations under our Terms and Conditions
In these cases, the full booking fare may be charged.

5. Booking Changes Instead of Cancellation

If you wish to change your booking instead of cancelling it, we will do our best to accommodate your request depending on availability.
Changes may include:
  • Pickup time
  • Pickup or drop-off address
  • Vehicle type
  • Passenger numbers
  • Extra stops
  • Additional charges may apply if the updated booking changes the fare. Where possible, we recommend changing your booking rather than cancelling it.

6. Exceptional Circumstances

In rare situations involving major disruptions such as:
  • Flight cancellations
  • Severe weather conditions
  • Government restrictions
  • Natural disasters
  • Emergency situations beyond your control
  • we may review refund requests on a case-by-case basis.
  • Approval of such refunds remains at the discretion of LuxeMaxiCabs management. Supporting documentation may be required.

7. Contact Us

For cancellation requests, refund enquiries, or booking assistance, please contact us:
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