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Privacy Policy

LuxeMaxiCabs
Sydney, Australia
Last Updated: 27/04/2026

LuxeMaxi Cabs (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By booking or using our transport services, you agree to the terms outlined in this Privacy Policy.

1. Our Commitment to Privacy

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), which regulate how businesses collect, manage, use, and protect personal information. For more information about the Australian Privacy Principles, please visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au

2. What Personal Information We Collect

Personal information refers to information that identifies you or could reasonably identify you. The types of personal information we may collect include:
  • Full name
  • Email address
  • Phone number
  • Pickup and drop-off locations
  • Booking details including dates, times, and travel routes
  • Payment details (processed securely through third-party providers; we do not store card details)
  • Customer enquiries, feedback, and reviews
  • Customer enquiries, feedback, and reviews
  • Customer enquiries, feedback, and reviews
  • Communication and marketing preferences
We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, political opinions, trade union membership, or health information.

3. How We Collect Personal Information

We collect personal information directly from you whenever possible. This may happen when you:
  • Submit a booking form through our website
  • Contact us by phone, email, WhatsApp, or website enquiry forms
  • Make payments through secure online payment links or over the phone
  • Leave reviews or provide customer feedback
  • Subscribe to promotions or marketing communications
We may also collect information through:
  • Cookies and website tracking tools such as Google Analytics and Google Tag Manager
  • Google Ads remarketing and website performance monitoring
  • Third-party integrations including Stripe, Square, PayPal, Zoho CRM, and Google Maps API
  • Publicly available sources where relevant for business operations

Currently, LuxeMaxi cabs does not operate a mobile application.

4. Why We Collect Your Information

We collect your personal information for the following purposes:
  • To manage and confirm your taxi bookings
  • To provide airport transfers, corporate travel, and other transport services
  • To issue invoices and receipts for taxation and business records
  • To communicate important updates regarding your booking
  • To improve customer service and monitor service quality
  • To send promotional offers and marketing communications where you have opted in
  • To comply with legal, tax, and regulatory obligations
You may opt out of receiving marketing communications at any time by contacting us.

5. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
These tools help us:
  • Monitor website performance
  • Improve user experience
  • Analyse website traffic through Google Analytics
  • Deliver relevant advertising through Google Ads remarketing
  • You can disable cookies through your browser settings, although some website functions may be affected.

6. Disclosure of Personal Information

We do not sell, trade, or rent your personal information.
We may disclose your personal information:
  • To our drivers and subcontractors for booking fulfilment purposes (limited trip details only)
  • To trusted third-party providers such as Zoho CRM, Stripe, Square, PayPal, and Google Maps API for bookings, payments, and operational services
  • Where required by law, regulation, legal process, or court order
  • With your consent
  • We take reasonable steps to ensure third-party providers also protect your information appropriately.

7. Storage and Security of Personal Information

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures include:
  • Secure storage through our CRM and booking systems
  • SSL encryption on our website
  • PCI-compliant payment processing providers such as Stripe, Square, and PayPal
  • Restricted internal access to customer information
We retain relevant records for a minimum of 7 years to comply with Australian tax and legal obligations.
When personal information is no longer required, we securely destroy or de-identify it where appropriate.
Please note that while we take strong security measures, no online system is completely secure.

8. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you, subject to certain legal exceptions.
You may also request corrections if your information is inaccurate, incomplete, or outdated.

To request access or correction:
  • Contact us in writing via email
  • Proof of identity may be required before information is released
  • We generally do not charge for access requests, although administrative fees may apply for document copies
You may also request deletion of your information where legally permitted.

9. Maintaining Accurate Information

We aim to ensure that the personal information we hold is accurate, complete, and up to date.

If your details change or you believe any information we hold is incorrect, please contact us promptly so we can update our records.

10. Complaints and Privacy Concerns

If you believe we have mishandled your personal information or breached the Privacy Act, you may submit a complaint.
Please send privacy complaints to our internal privacy contact via email.

We aim to:
  • Acknowledge complaints within 7 business days
  • Resolve complaints within 14 business days where possible
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices.

Any updates will be published on our website, and continued use of our services after updates are posted will indicate your acceptance of the revised policy.

12. Contact Us

For any questions, access requests, or privacy concerns, please contact us:
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