Terms & Conditions

LuxeMaxiCabs
Sydney, Australia
Last Updated: 27/04/2026

These Terms and Conditions (“Terms”) outline the legal rights, responsibilities, and obligations between LuxeMaxiCabs (“we”, “our”, “us”, or “the Company”) and any customer, passenger, or person making a booking (“you”, “your”, or “the Customer”). By booking or using our taxi and transfer services, you agree to be bound by these Terms and Conditions.

1. Who We Are

LuxeMaxiCabs is a professional taxi and maxi cab booking service based in Sydney, Australia.
We provide:

Airport transfers
Corporate transfers
Cruise transfers
Event transport
Wedding transport
Group travel services
Luxury taxi and maxi cab services across Sydney

Our drivers are licensed, experienced professionals operating fully insured vehicles.
We operate 24 hours a day, 7 days a week, with a focus on safe, reliable, and comfortable transportation for every customer.
By making a booking with us, you agree to follow these Terms.

2. Making a Booking

You can make a booking with LuxeMaxiCabs through several convenient methods:

Bookings are processed on a first come, first served basis and depend on vehicle availability, demand, location, time, and vehicle type.
We strongly recommend advance bookings for:

Once your booking is confirmed, you will receive confirmation by SMS or email including:

3. Booking Confirmations and Changes

Please review your confirmation carefully. If any details are incorrect, notify us immediately.
You may request changes including:

Changes are subject to availability.
If a driver has already been dispatched, changes may be treated as a new booking.
If the change affects your fare, we will notify you before updating your booking.

4. Right to Refuse or Cancel a Booking

We reserve the right to refuse or cancel a booking if:

A passenger is intoxicated or aggressive
Passenger or luggage limits exceed vehicle capacity
Restricted or hazardous items are being transported
The passenger fails to arrive within the waiting period
Refunds for cancellations are handled according to our Refund Policy.

Drivers may also refuse service at pickup if:

Cookies and website tracking tools such as Google Analytics and Google Tag Manager
Google Ads remarketing and website performance monitoring
Third-party integrations including Stripe, Square, PayPal, Zoho CRM, and Google Maps API
Publicly available sources where relevant for business operations

5. Passengers, Luggage, and Extra Stops

You must provide the correct number of passengers and luggage when booking.
For safety:

Every passenger must have a proper seat
Baby seats count as passenger allocation
Luggage must be stored safely
Hazardous or illegal items are not permitted
General vehicle limits:
Sedan – Up to 4 passengers
SUV – Up to 4 passengers
Maxi 7 Seater – Up to 7 passengers

Luggage capacity depends on bag size.
Extra stops not included in the original booking may result in additional charges.
Please inform us early if your booking details change.

6. Fares and Pricing

For booked taxi services, LuxeMaxiCabs provides upfront pricing before your journey begins.

Your fare may be based on:

Distance between pickup and destination
Estimated travel time
Fixed trip pricing
Peak hour or after-hours rates
Additional passengers or luggage
Extra stops
Once confirmed, the fare is fixed unless your booking details change. Additional charges may apply for:
Waiting time
Toll roads
Extra stops
Extra stops
Larger vehicle requirements
Additional luggage or passengers
For rank and hail taxis, NSW regulated fare rules may apply under Transport for NSW guidelines.

7. Payments

We offer secure and flexible payment options.
Accepted payment methods include:

Card payments over the phone
Cash payments to the driver
Card payments directly to the driver where available
Restricted internal access to customer information
Prepaid bookings must be paid before confirmation.
Driver payments must be completed at the end of the trip.
If payment is not completed, the booking may be cancelled.
Tax invoices and receipts are available for all completed payments.

8. Toll Charges

Some Sydney routes include toll roads, tunnels, or bridges. Toll charges may be added separately to your fare unless already included in your fixed quote. You are responsible for covering toll costs during your trip. Drivers will usually take the fastest route unless you request a toll-free route. Please note that toll-free routes may increase travel time.

9. Waiting Time Policy

We allow a grace period for all pickups. If waiting exceeds the grace period, waiting charges may apply.
Waiting time is charged at: $1.50 per minute
This applies until the trip begins or the booking is marked as a no-show.
If you are delayed, please contact us as early as possible.

10. No Show Policy

A booking is considered a no-show when:

The passenger does not arrive at the pickup point
The passenger does not respond to driver contact
The passenger leaves the pickup location without informing us
In no-show cases:
Full fare may be charged
Prepaid bookings are non-refundable
Drivers are not required to wait beyond the grace period

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Passenger Responsibilities

Passengers must:

Provide accurate booking details
Be ready at the pickup location on time
Inform us of changes as early as possible
Ensure luggage matches the booked vehicle
Request baby seats or wheelchair access in advance
Follow all NSW road safety laws including seatbelt use
Treat drivers and vehicles respectfully
Failure to meet these responsibilities may result in delays, extra charges, or cancellation.

12. Passenger Conduct and Safety

For safety and comfort, the following are not allowed:

Drivers have the right to end a trip if passenger behaviour becomes unsafe.
Full fare may still apply.
Passengers are responsible for cleaning or repair costs caused by damage or excessive mess.

13. Lost Property

Passengers are responsible for checking their belongings before leaving the vehicle.

If you leave an item behind:
Contact our support team immediately
Provide your booking details
We will contact the driver to help locate the item
While we will do our best to assist, we cannot guarantee recovery of lost items. A delivery fee may apply if an item needs to be returned.

14. Our Responsibilities and Limitations

We aim to provide safe, reliable, and punctual service.

Our responsibilities include:
Providing licensed and insured drivers
Sending the correct vehicle type
Giving upfront fare estimates
Monitoring flights for airport pickups where correct flight details are provided
We are not responsible for delays caused by:
Traffic conditions
Weather events
Road closures
Accidents
Vehicle breakdowns
Other circumstances beyond our control

15. Force Majeure

We are not responsible for service disruptions caused by events beyond our control, including:

Natural disasters
Government restrictions
Public emergencies
Major traffic incidents
Strikes or industrial action
Pandemics or public health emergencies
We will always try to notify customers and offer alternative arrangements where possible.

16. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect:

12. Contact Us

For any questions, access requests, or privacy concerns, please contact us:

Airport Transfers

Baby Seat Taxi

Corporate transfers

Cruise Transfers

Race Transfers

Wedding Transfers

City Tours

Event Transfers